#130515 - Salesforce Developer

Key Responsibilities

• Develop, enhance, and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), and Salesforce Flows.

• Support production Salesforce Service Cloud applications and operational workflows.

• Build and maintain case management and omnichannel support capabilities.

• Develop and troubleshoot routing, orchestration, workflow automation, and case-assignment functionality.

• Support AI-assisted case summarization, agent-assist capabilities, and other AI-enabled Salesforce workflows.

• Contribute to communications and workflow automation capabilities supporting customer support operations.

• Design, develop, and maintain integrations between Salesforce and external systems or data platforms.

• Support Salesforce-to-data-platform integrations, including Salesforce-to-Snowflake integrations where applicable.

• Monitor production platform health, alerts, operational KPIs, and active incidents.

• Triage and investigate production issues involving Salesforce workflows, routing, integrations, and automation.

• Take ownership of operational incidents through investigation, resolution, follow-up, and documentation.

• Participate in structured production-support and operational-review processes.

• Document technical findings, incidents, troubleshooting results, and operational knowledge.

Must-Have Skills

• Hands-on Salesforce development experience.

• Apex development experience.

• Lightning Web Components (LWC) experience.

• Salesforce Flows experience.

• Salesforce Service Cloud experience.

• Production Salesforce support and troubleshooting experience.

• Experience owning or resolving operational and production incidents.

• Monitoring and incident management experience.

• Salesforce integration experience.

• Salesforce Omnichannel experience.

• Enterprise experience strongly preferred.

Nice-to-Have Skills

• Experience with Salesforce data integrations involving platforms such as Snowflake.

• Salesforce-to-Snowflake integration experience.

• Deeper Salesforce Omnichannel and case management experience.

• Experience designing reusable Salesforce automation patterns.

• Routing and orchestration experience.

• Experience participating in structured operational support or production-support rotations.

• Experience with observability or monitoring platforms.

• AI or agentic Salesforce experience.

• Experience developing AI-assisted or agent-assist workflows within Salesforce environments.

Required Tools & Platforms

• Salesforce Service Cloud.

• Apex.

• Lightning Web Components (LWC).

• Salesforce Flows.

• Salesforce Omnichannel.

• Salesforce integration capabilities and APIs.

Location, Time & Engagement

• Remote contract engagement.

• Candidates must be located in LATAM.

• 100% allocation, approximately 40 hours per week.

• Must be available to work full U.S. Central Time hours (CDT, UTC-5).

• Engagement is currently scheduled through March 31, 2027.

We are seeking a Salesforce Developer to support and enhance a production Salesforce environment focused on post-sales support and operational workflows. This role combines hands-on Salesforce development with production support, incident ownership, integrations, and operational troubleshooting.

The developer will work across Salesforce Service Cloud, case management, omnichannel support, automation, agent-assist capabilities, operational analytics, and integrations with external systems and data platforms.

Originally posted on Himalayas