Account Manager

About us

Chainstack powers global blockchain applications across fintech, DeFi, wallets, custodians, analytics, and everything in between. Teams cut time-to-market, cost, and risk with one platform for nodes in the cloud, offered through preferred service providers, or self-hosted. Standardized node management puts reliability on autopilot and keeps performance predictable, giving operators control and transparency while developers get a consistent way to build and scale.

About the role

We are looking for an enthusiastic Account Manager to foster long-term relationships with Chainstack's customers. You'll guide them through onboarding, drive adoption, ensure renewals, and identify growth opportunities across our product suite.

Responsibilities

• Lead onboarding for new customers, ensuring a smooth and value-driven experience.

• Drive account expansion through upselling and cross-selling.

• Monitor customer health and take proactive action to improve adoption and satisfaction.

• Conduct regular touchpoints and quarterly business reviews.

• Build strong, trusted relationships with stakeholders across customer organizations.

• Document and communicate business and technical outcomes achieved through Chainstack.

• Collaborate with support and engineering teams to resolve issues.

• Coordinate internal resources to ensure customer success.

• Manage renewals and follow up on failed payments.

• Research, verify, and manage subscription renewal data and pricing.

• Work with marketing to develop testimonials, referrals, and case studies.

Requirements

• 3+ years in a customer-facing role in post-sales (technical account management, customer success, or sales engineering).

• Interest and understanding of Web3 technologies.

• Experience working with blockchain is a plus.

• Track record of customer retention and growth through excellent service.

• Strong communication and presentation skills, including executive-level communication.

• Proficiency with CRM tools such as HubSpot and spreadsheets (Excel).

• Ability to manage multiple projects simultaneously.

• Excellent listening, negotiation, and relationship management skills.

What we offer

• Competitive salary in USD - Fair, transparent compensation based on experience and impact.

• Stock options - Share in Chainstack's growth and long-term success.

• AI-first environment - Use AI to reduce repetitive work and focus on judgment and shipping.

• Cutting-edge tech stack - Work with modern infrastructure and stay close to Web3 innovation.

• Flat structure, no bureaucracy - Take ownership, move fast, and make decisions with real impact.

• Flexible schedule - Work when you are most productive and maintain balance.

• Global, fast-growing market - Build in a rapidly evolving industry with real customer demand.

• Diverse, multinational team - Collaborate with people across countries, backgrounds, and functions.

Ready to take your career to the next level? Apply now.

Originally posted on Himalayas