Associate Specialist, People Operations

Corporate:
Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Position Summary

Looking to grow your HR career in a role that’s dynamic, people-focused, and full of variety? As an Associate Specialist in our HR Shared Service Team (known internally as the People Solution Center or PSC), you’ll be the go-to partner for our Creators across the U.S. No two days are the same; you’ll be solving problems, answering questions, and helping shape a smooth employee experience from start to finish. If you’re energized by fast-paced work, love connecting with people, and want to make an impact across the Americas, this role is for you!

The People Solution Center Americas supports ~3,000 employees across six countries, providing world-class HR services with a focus on accuracy, responsiveness, and care. We manage HR processes, policies, and employee data in Workday, while serving as trusted partners to employees and managers alike. This role reports to the Manager, PSC - Americas.

What You’ll Do:

• Be the first point of contact for HR questions, from policies to processes.

• Provide accurate, helpful support with empathy and a people-first mindset.

• Investigate and resolve employee concerns, escalating when needed and always following up.

• Keep employee records clean and up to date in Workday; pull reports when needed.

• Spot opportunities to improve how we work - and share your ideas.

• Deliver high-quality HR transactions and support in line with service levels.

• Support hiring and onboarding after the offer stage - contracts, background checks, and getting new hires ready for Day One.

• Conduct compliance checks (think: right-to-work, policy audits, and documentation).

• Jump in on projects that make our People Solution Center even better.

What You Bring:

• Real-world HR experience (bonus points if you’ve supported employees directly).

• Comfortable navigating employee questions and solving day-to-day HR challenges.

• Experience with HRIS systems, Workday is a big plus.

• Able to manage multiple tasks and shift gears quickly in a fast-paced environment.

Qualifications

• Education: A bachelor’s degree in HR, Business, or a related field is great, but equivalent experience works too!

• Experience: 1–2 years in HR or a people-focused role (customer service counts, if you’ve solved problems and supported people, we want to hear from you).

• Systems: Comfortable with HRIS systems; bonus points if you’ve clicked around Workday before.

• Skills: Strong communicator, organized multitasker, and natural problem-solver who can roll with change in a fast-paced environment.

• Mindset: Trusted with sensitive information, and you handle it with integrity and care.

Your Superpowers:

• Empathy & Communication: You listen well, respond thoughtfully, and know how to connect with people.

• Collaboration: You love being part of a team and working cross-functionally.

• Cultural Awareness: You value inclusion and different perspectives, and it shows.

• Problem-Solving: You think critically, stay calm under pressure, and find smart solutions.

• Proactive Energy: You don’t wait for answers, you dig in, take initiative, and make things happen.

• Integrity: You handle sensitive info with care, discretion, and professionalism.

Why Join Us?

You’ll be part of a global People team that’s always evolving. We’re building better HR; not just for today, but for the future. Expect variety, impact, and a team that genuinely supports each other.

Our Perks:

• Medical, Dental, Vision, and Life Insurance

• 3 weeks’ Vacation and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program

Light & Wonder and its affiliates (collectively, “L&W”) are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

¿Busca hacer crecer tu carrera de recursos humanos en un puesto dinámico, centrado en las personas y lleno de variedad? Como Associate Specialist, en nuestro equipo de servicios compartidos de recursos humanos (conocido internamente como People Solution Center o PSC), serás el punto de contacto clave para nuestros creadores en México, Argentina, Panamá, Perú y Estados Unidos. Cada día será diferente; resolverás problemas, responderás preguntas y ayudarás a crear una experiencia eficiente y fluida para los empleados de principio a fin. Si te motiva trabajar en un entorno activo y desafiante, disfrutas conectar con personas y estás listo para generar un impacto real en toda la región de América, este puesto está hecho para ti.

People Solution Center para la región de América brinda soporte a 3,000 empleados en seis países, brindando servicios de recursos humanos de clase mundial con un enfoque en la precisión, la capacidad de respuesta y la atención. Gestionamos los procesos de RRHH, las políticas y los datos de los empleados en Workday, al tiempo que servimos como socios de confianza tanto para los empleados como para los directivos. Este rol reporta al Gerente de PSC - América.

Lo que harás:

· Serás el primer punto de contacto para las preguntas de recursos humanos, desde políticas hasta procesos.

· Brindarás apoyo preciso, útil, con empatía y una mentalidad orientada a priorizar a las personas.

· Investigarás y resolverás las inquietudes de los empleados, escalando cuando sea necesario y siempre haciendo un seguimiento.

· Mantendrás los registros de los empleados correctos y actualizados en Workday; descargarás reportes cuando sea necesario.

· Detectarás oportunidades para mejorar la forma en que trabajamos compartiendo tus ideas.

· Ofrecerás transacciones y soporte de recursos humanos de alta calidad en línea con los niveles de servicio.

· Participarás en la coordinación de beneficios, y terminaciones para Estados Unidos, Canadá y América Latina.

· Brindarás soporte en el proceso de contratación, así como la incorporación a la empresa después del proceso de oferta laboral incluyendo, contratos, verificaciones de antecedentes y preparación de nuevas contrataciones para el primer día.

· Conducirás verificaciones de cumplimiento (derecho al trabajo, auditorías de políticas y documentación).

· Participarás en proyectos que hacen que nuestro People Solution Center sea aún mejor.

Con qué debes contar:

· Experiencia de recursos humanos (se considera un plus haber brindado soporte directamente a empleados.)

· Cómodo atendiendo consultas de empleados y resolviendo desafíos cotidianos de recursos humanos.

· Curiosidad y entusiasmo por conocer el amplio panorama de beneficios de la región de América.

· Experiencia con sistemas de Recursos Humanos. HRIS, Workday es una gran ventaja.

· Capaz de gestionar múltiples prioridades y adaptarse rápidamente a cambios en un entorno dinámico y de alta demanda.

Tus superpoderes:

· Empatí