Bilingual Customer Support Representative

Description

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What You'll Do

• Respond to customer inquiries via phone, email, and support channels

• Assist customers with order status questions

• Support subscription and account management requests

• Help customers navigate services and available resources

• Escalate inquiries when appropriate

• Maintain accurate customer records and documentation

• Deliver empathetic and professional customer service

• Meet quality, productivity, and customer satisfaction goals

• Follow all customer privacy and compliance requirements

Compensation & Contract

• USD $5.50 per hour

• Paid weekly

• Independent Contractor

Training & Schedule

• Monday-Friday, 8:00 AM-5:00 PM Central Time.

• Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

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Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

• Application Form

• Pre-screen Questionnaire

• One-Way Video Interview

• Live interview

• Final Interview

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Requirements

What We're Looking For

• Fluent English and Spanish communication skills

• Minimum 1 year of customer service or call center experience

• Strong phone communication skills

• Professional written communication skills

• Empathy and patience when assisting customers

• Strong attention to detail

• Ability to work independently in a remote environment

• Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have

• Telehealth support experience

• Healthcare support experience

• Pharmacy support experience

• E-commerce customer service experience

• Experience with Dialpad, Zendesk, Freshdesk, or similar platforms

Originally posted on Himalayas