Bilingual Medical Virtual Assistant - Pediatric Therapy

Job Title: Bilingual Medical Virtual Assistant — Pediatric Therapy

Position Type: Full-Time

Work Hours: 7:30 AM – 4:00 PM Eastern Time
Work Days: Monday to Friday
Salary: $6–$7 per hour, depending on experience
Job Code: VC-LT
Workplace: Remote
Preferred Candidate Location: LATAM

About the Client & Role

Our client is a pediatric therapy provider serving children and families throughout Orlando, Florida. The practice provides specialized services, including Speech Therapy, Physical Therapy, Occupational Therapy, and Applied Behavior Analysis (ABA).

They are seeking a highly organized, detail-oriented Bilingual Medical Virtual Assistant — Pediatric Therapy to support scheduling, billing, insurance coordination, patient communication, Excel-based tracking, and daily administrative operations.

This is a fast-paced role that requires fluent Spanish and English communication, strong Excel skills, excellent follow-through, attention to detail, and the ability to manage multiple responsibilities throughout the workday.

Scope of Work / Responsibilities

Patient Calls, Scheduling & Communication

• Handle a high volume of patient calls, referrals, scheduling requests, and general inquiries.

• Schedule, confirm, reschedule, and follow up on patient appointments.

• Track patient schedules, therapist availability, cancellations, and open scheduling needs.

• Coordinate schedules between patients, therapists, and administrative staff.

• Maintain accurate records of patient calls, appointments, and communications.

• Follow up on unresolved scheduling or patient communication items.

GroupMe Parent Communication & Tracking

• Actively monitor and track parent messages through GroupMe throughout the entire workday.

• Respond to or route parent questions, scheduling requests, cancellations, and concerns appropriately.

• Ensure parent messages are acknowledged and handled in a timely manner.

• Track outstanding parent requests and follow up until resolved.

• Communicate important parent updates to the appropriate therapist, BCBA, front desk staff, or management team.

• Update schedules and tracking systems when changes are made based on parent communication.

Insurance, Claims & Credentialing Support

• Communicate with insurance companies regarding eligibility, benefits, claims, coverage, and authorization requirements.

• Process or assist with insurance claims and prior authorizations.

• Track insurance approvals, authorized units or hours, expiration dates, and service limitations.

• Assist with credentialing-related documentation and insurance requirements.

• Follow up with insurance companies regarding outstanding claims, authorizations, or documentation.

Billing, Unit Tracking & Schedule Coordination

• Convert therapy units based on CPT codes into billable hours for scheduling and billing purposes.

• Understand varying unit durations, including 15-minute and 30-minute units.

• Review therapist schedules to ensure required billable hours are being met.

• Identify scheduling gaps and assist with maximizing therapist schedules.

• Track and report billable hours accurately for insurance and internal records.

• Maintain accurate authorization and billing information to help prevent scheduling beyond approved hours.

Excel-Based Tracking & Data Management

• Create and maintain spreadsheets for patient schedules, insurance authorizations, billing hours, therapist productivity, and other operational needs.

• Use Excel formulas to calculate billable hours, convert units into hours, and organize data.

• Use sorting, filtering, formulas, and other Excel functions confidently.

• Maintain organized, accurate, and up-to-date spreadsheets.

• Review data for errors and discrepancies before submitting or reporting information.

• Assist with creating reports and tracking outstanding administrative items.

Administrative & Operational Support

• Maintain and update patient records while protecting confidential healthcare information.

• Provide general administrative support, including document processing and patient correspondence.

• Assist with remote patient monitoring or healthcare coordination when needed.

• Maintain internal tracking spreadsheets and administrative records.

• Assist with scheduling interviews and coordinating applicant availability when requested.

• Support management with additional administrative projects and responsibilities as assigned.

Tools You’ll Use

• Microsoft Excel

• GroupMe

• TheraBill or similar medical scheduling/billing system

• Medical scheduling and billing platforms

• Patient communication and tracking systems

• Other administrative, insurance, and reporting tools as needed

Requirements

Experience Requirements

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Healthcare Administrative Experience: Required. Candidates must have at least 1 year of experience in a medical office, healthcare administration, medical billing, medical scheduling, patient coordination, or a similar role.

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Bilingual Spanish and English Communication: Required. Candidates must be fluent in Spanish and English and able to speak, read, and write fluently in both languages.

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Medical Scheduling Experience: Required. Candidates must have experience scheduling, confirming, rescheduling, and tracking patient appointments.

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Insurance, Claims & Prior Authorization Experience: Required. Candidates must have knowledge of medical billing, insurance verification, claims processing, and prior authorizations.

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Medical Coding Knowledge: Required. Candidates must be familiar with medical coding standards, including ICD-10, CPT, and HCPCS.

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Therapy Unit Tracking Experience: Required. Candidates must be able to accurately convert therapy units into billable hours, including 15-minute and 30-minute units.

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Microsoft Excel Experience: Required. Candidates must have strong proficiency in Microsoft Excel, including formulas, calculations, sorting, filtering, and data organization.

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TheraBill or Similar System Experience: Preferred but not required. Experience with TheraBill or a similar medical scheduling/billing system is a plus.

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GroupMe or Similar Platform Experience: Preferred. Experience using GroupMe or similar communication platforms is helpful.

Remote Work Expectations

• Camera must remain ON during scheduled working hours, including meetings, trainings, and when communicating with management or team members.

• Must remain responsive throughout the scheduled workday.

• Must actively monitor assigned communication platforms, including GroupMe, throughout working hours.

• Must have a professional and distraction-appropriate remote workspace.

Basic Requirements

• Must speak and write English clearly and professionally.

• Must have relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.

• Internet: Stable high-speed internet connection (minimum 25 Mbps).

• Audio: Noise-canceling headset.

• Video: Working webcam for virtual meetings.

• Workspace: Quiet and professional work environment.

Benefits

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Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

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Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

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HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

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Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-ter