Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)

Work Arrangement: Remote
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT
Hours: 46 hours per week
Languages: English & Spanish

About the Role

One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice.

The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.

At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.

Responsibilities

• Answer incoming patient calls and handle inquiries professionally.

• Schedule, confirm, and manage patient appointments.

• Process and coordinate email referrals.

• Verify patient insurance and eligibility.

• Support referral and care coordination activities.

• Assist with medical billing-related administrative tasks.

• Maintain accurate and updated patient records.

• Assist the nurse practitioner with administrative tasks within the EHR.

• Follow up on referrals and outstanding documentation.

• Communicate effectively with patients in both English and Spanish.

• Provide general virtual front-desk and administrative support to the healthcare team.

Qualifications

• Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.

• Hands-on experience using Tebra – REQUIRED.

• Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.

• Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.

• Fluent in English and Spanish, both written and spoken.

• Experience with patient scheduling, insurance verification, referrals, and patient communication.

• Comfortable working with EHR/EMR systems and healthcare software.

• Experience with behavioral health or medical practices is an advantage.

• Ability to work independently and manage multiple tasks in a remote environment.

• Reliable computer, internet connection, and professional workspace.

Skills & Experience

• Strong verbal and written communication

• Excellent patient service and phone etiquette

• Medical front-desk experience

• Tebra proficiency

• U.S. healthcare workflow knowledge

• Insurance verification and eligibility

• Referral processing and follow-up

• Patient scheduling and appointment management

• Medical billing administrative support

• Care coordination

• EHR/EMR systems

• Strong organization and attention to detail

• Ability to multitask and prioritize effectively

Important Requirements

Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.

Originally posted on Himalayas