Client Relations Manager

The Client Relations Manageris the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

• Be the first point of contact for clients via phone calls, emails.

• Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.

• Proactively resolve client complaints and difficult situations with professionalism and empathy.

• Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.

• Maintain detailed and accurate records of all client interactions.

• Ensure all actions and communications are in compliance with company policies and relevant regulations.

Qualifications and Skills

• Previous experience in a client-facing or customer service role.

• Excellent verbal and written communication skills.

• Proven ability to problem-solve and manage conflicts.

• Strong attention to detail and organizational skills.

• Ability to effectively handle multiple tasks and priorities.

• Proficiency with CRM (Customer Relationship Management) software is a plus.

• A positive and service-oriented attitude.

WARNINGS:

• NO TEMPORARY workers.

• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.

• NO working for another company at the same time.

• NO hiring subs to do what we hired you to do.

• We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.

• Go Getter.

• Transparency.

Salary: $750 – $1,150 / monthOriginally posted on Himalayas