Collections Officer (Remote - LATAM)

About the Role

We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

Please submit your résumé/CV in English, as this role requires strong written and spoken English.

What You'll Do

• Manage a portfolio of delinquent/overdue accounts.

• Make outbound calls and send emails to follow up on outstanding payments.

• Handle customer objections and payment delays professionally.

• Negotiate payment arrangements and follow up consistently on payment commitments.

• Maintain accurate records and next steps.

• Work toward daily and weekly collections targets and KPIs.

Requirements

What We're Looking For

• 2+ years of hands-on experience in a dedicated collections role, including experience handling U.S./international customer accounts. (Collections Officer, Collections Specialist, Collections Agent, or Collections Representative) — actively working overdue accounts, negotiating payment arrangements, and managing a delinquent portfolio.

• Experience handling U.S. customers/accounts is strongly preferred.

• Strong spoken and written English.

• Comfortable with high-volume outbound calls.

• Clear, direct, and concise communicator.

• Firm, persistent, and professional.

• Strong follow-through and accountability.

• Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

• Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.

• Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

Benefits

We offer:

• $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.

• LATAM-based candidates only.

• Fully remote

Originally posted on Himalayas