Customer Service Representative – White-Glove Concierge (T)

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Customer Service Representative – White-Glove Concierge (T)
Location: Remote
Employment Type: Full-Time
Compensation: $1,200 USD/month
Job Overview
We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele.
This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment.
You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism.
About the Role
You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience.
This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments.
Key Responsibilities

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email

• Assist clients with time-sensitive reservations and scheduling

• Handle high volumes of requests while maintaining accuracy and professionalism

• Anticipate customer needs and proactively provide solutions

• Maintain clear and professional communication across all interactions

• Collaborate with cross-functional teams across different time zones

• Uphold high standards of service, consistency, and brand representation

Working Schedule

• Full-time position (40 hours per week)

• Operating hours:

• Monday to Friday: 8:00 AM – 10:00 PM

• Saturday: 8:00 AM – 9:00 PM

• Sunday & Tuesday: 9:00 AM – 5:00 PM

• Final schedule will be assigned based on business needs

Requirements

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles

• Experience supporting high-end or demanding clients is highly preferred

• Fluent English (C1 level or higher, written and spoken)

• Strong communication skills and ability to remain calm under pressure

• Ability to multitask and manage multiple conversations simultaneously

• Strong attention to detail and problem-solving skills

• Comfortable working independently in a remote environment

• Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack)

• Typing speed of at least 60 words per minute

Preferred Qualifications

• Background in hospitality, reservations, or operations

• Experience working with U.S.-based clients

• Experience in fast-paced, high-performance environments

What We’re Looking For

• Highly professional and polished communication style

• Strong emotional intelligence and customer empathy

• Proactive mindset with the ability to anticipate needs

• Detail-oriented and highly organized

• Team player with a collaborative attitude

Compensation & Benefits

• Base Salary: $1,200 USD/month

• Remote work with a global team

• Paid Time Off after 60 days of active service

• Health insurance provided through Deel

• Growth opportunities within a high-performance organization

Important Notes

• This is a high-touch, customer-facing role requiring consistent professionalism

• Candidates must be comfortable handling high volumes of interactions

• Strong communication and responsiveness are critical for success

This is a remote/telecommute position.

Originally posted on Himalayas