Customer Success Consultant

At Fygaro, we’re on a mission to simplify commerce and payments across the Americas. We’re looking for a Customer Success Consultant who thrives on helping businesses grow and succeed using technology.

💡 What You’ll Do

• Guide new customers through onboarding and ensure a smooth setup experience

• Understand merchant needs and recommend the right Fygaro solutions

• Drive product adoption across features like payments, links, shops, and vPOS

• Proactively identify opportunities to improve customer performance and retention

• Handle customer inquiries across video call, chat, email, and WhatsApp with speed and clarity

• Collaborate with Sales, Tech, and Product teams to resolve issues and improve workflows

🎯 What We’re Looking For

• 1–3 years in Customer Success, Support, or Consulting (SaaS or fintech is a plus)

• Strong communication skills (clear, friendly, and solution-oriented)

• Ability to explain technical concepts in simple terms

• Highly organized and comfortable managing multiple clients

• Proactive mindset — you don’t wait for problems, you prevent them

• Spanish & English proficiency required

• ⭐ Bonus Points

• Experience with payments, eCommerce, or POS systems

• Familiarity with tools like CRM, helpdesk, or chat platforms (e.g. Zendesk, HubSpot)

• Experience working with SMBs or entrepreneurs

• 🌎 Why Join Fygaro?

• Work with a fast-growing fintech operating in 35+ markets

• Be part of a team shaping the future of digital payments in emerging markets

• High ownership and impact from day one

• Collaborative, fast-paced, and entrepreneurial environment

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

Originally posted on Himalayas