Experience Acceleration Specialist

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Experience Acceleration Specialist

Sao Paulo (Flexible)

Role Overview:
Accelerate how Genesys turns emerging AI and customer experience capabilities into practical solutions that customers and go-to-market teams can use, understand, and scale. This role combines hands-on application development, technical architecture, and deep CX expertise to move rapidly from an idea to a validated working experience in Genesys Cloud.

You will own the end-to-end creation of AI-powered experiences, lightweight applications, integrations, prototypes, and automation, using Genesys Cloud APIs, SDKs, extensibility capabilities, and AI-assisted development environments. Your work will help solution consultants, sales teams, partners, customers, and internal stakeholders demonstrate complex capabilities through tangible experiences that connect technology to customer and business value.

You will influence how Genesys applies Agentic AI, Agentic Virtual Agents, Generative AI, automation, and experience orchestration to real customer challenges. Working across product, technical, sales, solution consulting, and enablement teams, you will identify repeatable opportunities, validate new approaches, and turn successful concepts into reusable assets that improve consistency, speed, and confidence across customer engagements.

The role provides direct exposure to enterprise AI initiatives and emerging CX technologies, with opportunities to expand technical depth, influence platform-level experiences, and collaborate with senior technical and go-to-market stakeholders. Success requires empathy for customers and colleagues, close collaboration across teams, ambitious thinking, sound technical judgment, and the ability to build and scale with pace.

Key Responsibilities:

• Design and deliver high-impact AI and Agentic Virtual Agent experiences in Genesys Cloud that demonstrate measurable value from experience orchestration, automation, and AI-powered customer engagement

• Build and validate lightweight applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, and extensibility capabilities to accelerate customer and go-to-market use cases

• Apply AI-first build practices and AI-assisted development environments across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development to reduce the path from concept to validated solution

• Transform successful prototypes and solutions into scalable, reusable experience assets that enable solution consultants and go-to-market teams to communicate complex AI and CX capabilities with greater clarity and confidence

• Partner with product, technical, sales, solution consulting, and enablement stakeholders to identify repeatable use cases, close gaps in existing technical experiences, and drive alignment on scalable solutions

• Evaluate AI-generated code and technical approaches for correctness, security, maintainability, scalability, and alignment with intended customer and business outcomes

• Advance practical applications of Agentic AI, Generative AI, automation, and orchestration by translating emerging Genesys Cloud capabilities and CX technology trends into working customer experiences

• Drive technical quality and continuous improvement by testing, validating, and iterating on solutions while balancing speed, creativity, autonomy, and responsible technical judgment

Required Qualifications:

• Hands-on application development experience building, debugging, testing, and modifying lightweight applications, integrations, APIs, automation, and prototypes using JavaScript, TypeScript, Python, or equivalent languages

• Strong experience with REST APIs, SDKs, authentication and OAuth, JSON, webhooks, Git or version control, and common cloud and application development patterns

• Demonstrated experience using AI-first development environments and coding agents across solution design, code generation, refactoring, debugging, testing, documentation, and iterative development

• Demonstrated ability to evaluate AI-generated code and technical solutions for correctness, security, maintainability, and alignment with intended business outcomes

• Experience designing or building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows

• Working knowledge of Agentic AI concepts and their application to customer experience, self-service, experience orchestration, and business process automation

• Strong ability to translate technical concepts and working solutions into clear business value for sales teams, solution consultants, executives, customers, and partners

• Proven ability to operate autonomously in a creative and rapidly evolving environment while managing multiple priorities and stakeholder relationships

• Strong collaboration skills across product, technical teams, sales, solution consulting, and enablement functions

• Professional fluency in English

Preferred Qualifications:

• Fluency in Spanish

• Experience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments

• Strong understanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations

• Experience with cloud infrastructure and deployment patterns, including AWS or comparable cloud platforms

• Experience converting technical prototypes into reusable assets, demonstrations, accelerators, or solutions used by customer-facing and go-to-market teams

Working at Genesys

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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.

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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

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Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

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