Learning Administrator | LMS & Training Coordination | Remote Mexico

Learning Administrator

Job Summary

We are seeking a detail-oriented and highly organized Learning Administrator to support the successful delivery of training programs and learning initiatives. This role plays a critical part in ensuring smooth learning operations by managing learning systems, coordinating training logistics, maintaining learner records, and providing exceptional support to stakeholders, instructors, and learners.
The ideal candidate is proactive, customer-focused, and comfortable working in a fast-paced environment where accuracy, communication, and problem-solving are essential.
Key Responsibilities
• Administer and maintain learning activities within the Learning Management System (LMS), including enrollments, course assignments, schedules, and learner records.
• Coordinate training events and learning programs, ensuring all logistical requirements are completed accurately and on time.
• Support instructors, facilitators, and stakeholders before, during, and after training sessions.
• Prepare training sessions by managing participant communications, materials, virtual meeting setup, and other administrative requirements.
• Maintain accurate learner data, attendance records, completions, and training documentation.
• Generate and distribute reports to support business requirements and measure learning activity effectiveness.
• Monitor shared mailboxes and respond to learner and stakeholder inquiries in a timely and professional manner.
• Troubleshoot LMS-related issues and escalate complex requests when required.
• Collaborate with internal teams, vendors, and business stakeholders to ensure seamless delivery of learning services.
• Communicate effectively with geographically dispersed teams through email, Microsoft Teams, and other Virtual Platforms.
• Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance the learner experience.
• Ensure compliance with established processes, service level agreements, and quality standards.
• Supporting client within EST time zone.
Required Qualifications
• Experience in learning administration, training coordination, or LMS administration.
• Working knowledge of Learning Management Systems; experience with Saba LMS is a nice-to-have but not required.
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and customer service abilities.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and Teams.
• Ability to work independently while collaborating effectively within a team environment.
Preferred Qualifications
• Experience supporting virtual, instructor-led, and blended learning programs.
• Experience with learning operations reporting and data analysis.
• Knowledge of learner registration, attendance tracking, and training compliance processes.
• Experience working with global stakeholders and cross-functional teams.
Key Competencies
• Customer Focus
• Attention to Detail
• Communication Skills
• Organization and Planning
• Problem Solving
• Collaboration
• Adaptability
• Continuous Improvement Mindset
• Accountability
• Time Management
• English Language Profficiency both verbal and in writing.

Success in This Role

A successful Learning Administrator ensures learning programs run efficiently, learner records remain accurate, stakeholders receive excellent support, and training initiatives are delivered with a high standard of quality and professionalism. The role contributes directly to a positive learning experience and the overall success of organizational learning and development programs.

Originally posted on Himalayas