Maintenance Coordinator Virtual Assistant

Full-Time | Long-Term | Remote

Smartland is looking for an experienced Maintenance Coordinator Virtual Assistant to support our property management team. This is not an entry-level position. We need someone who can confidently coordinate maintenance requests, dispatch technicians, manage a high volume of work orders, and keep our CRM and spreadsheets accurate and up to date.

If you're highly organized, thrive in a fast-paced environment, and have previous property management or maintenance coordination experience, we'd love to hear from you.

Responsibilities

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• Coordinate maintenance requests from residents and property managers.

• Dispatch technicians and vendors efficiently.

• Schedule repairs and follow up to ensure timely completion.

• Track work orders and update their status.

• Maintain accurate records in the CRM.

• Manage and update spreadsheets used for maintenance tracking.

• Communicate with tenants, technicians, vendors, and internal team members.

• Prioritize urgent maintenance issues and keep all stakeholders informed.

• Ensure maintenance tasks are completed on time and documented properly.

Qualifications

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• AppFolio experience is REQUIRED and NON-NEGOTIABLE. Applications without AppFolio experience will not be considered.

• Previous experience as a Maintenance Coordinator, Property Management Assistant, or similar role.

• Experience handling a high volume of maintenance requests.

• Proven experience dispatching maintenance technicians and coordinating vendors.

• Strong proficiency with Google Sheets or Microsoft Excel.

• Experience maintaining and updating CRM systems.

• Excellent written and verbal English communication skills.

• Strong organizational and time management skills.

• Ability to multitask, prioritize, and work independently.

Preferred Qualifications

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• Background in residential property management.

• Experience coordinating maintenance vendors and technicians remotely.

• Familiarity with work order management systems.

Compensation

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• $560 USD bi-weekly

• Full-time, long-term remote position.

• Opportunity to grow with a fast-paced U.S.-based real estate company.

loc: International

Salary: $560 Bi-weeklyOriginally posted on Himalayas